1. Introduction

SandersMedia ("we," "us," or "our") provides paid advertising, lead follow-up, and appointment booking services for aesthetic and wellness clinics ("Clients"). This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or interact with our services, including information belonging to leads and prospective patients contacted on behalf of our Clients.

2. Information We Collect

We may collect the following types of information:

• Contact information such as your name, phone number, and email address when you submit a form, book a call, or respond to an ad.
• Communication records including call logs, SMS message history, and email correspondence used to follow up on inquiries and confirm appointments.
• Business information provided by clinic owners during onboarding, such as business name, services offered, and marketing assets.
• Website usage data such as pages visited and general browsing behavior, collected through standard analytics tools.

3. How We Use Information

We use collected information to:

• Respond to inquiries and follow up on leads generated through paid advertising campaigns
• Schedule, confirm, and remind individuals of booked appointments
• Communicate with clinic owners regarding campaign performance and account management
• Improve our advertising, follow-up, and booking systems
• Comply with legal obligations, including telecommunications and marketing regulations

4. SMS and Call Communications

If you provide your phone number through a form, ad, or direct conversation, you may receive calls or text messages from SandersMedia or on behalf of a Client clinic regarding appointment scheduling and follow-up. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, and you may request not to be contacted further by informing us directly.

5. How We Share Information

We do not sell personal information. We may share information with:

• The specific clinic (Client) that a lead or appointment relates to, for the purpose of fulfilling that appointment
• Service providers that support our operations, such as CRM, scheduling, and advertising platforms (for example, Meta and GoHighLevel)
• Legal authorities, if required by law or to protect our rights

6. Data Retention

We retain contact and communication information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your information by contacting us using the details below.

7. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us at the email address listed below.

8. Third-Party Platforms

Our services rely on third-party platforms including Meta (Facebook and Instagram) for advertising and GoHighLevel for customer relationship management and scheduling. These platforms have their own privacy policies governing the information processed through them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at [email protected].